Strategic Account Manager

Remote (US) · Full-time · $100k-$120k

You own: Net revenue retention

You make sure our biggest customers get value from Jarvio every week, then turn that value into retention, expansion, referrals, and proof. You own a book of Scale+ customers, track their health, respond fast when something breaks, and make Jarvio part of each customer's weekly operating rhythm.

What you'll do

Own a book of Scale+ customers and their net revenue retention.
Work inside Jarvio alongside customers to get their operational work done.
Document every use case and build a library that makes it easy to transfer playbooks across accounts.
Track the happiness of every Scale+ customer and act before a problem becomes churn.
Feed what you learn back to the product and the team.

About you

Deep Amazon expertise. You know listings, ads, inventory, and catalog work cold.
You can run Jarvio well and teach others to.
You communicate clearly with customers and with the internal team.
You're organized and turn messy customer work into a repeatable process.

About Jarvio

Jarvio is the AI operator for eCommerce brands. Today it runs your Amazon operations end to end, and we're expanding fast across Shopify, Walmart, eBay, and TikTok Shop. We're a high-growth startup that recently crossed 1,000 brands and is climbing fast, based in San Francisco and backed by operators from Amazon, Wayflyer, Target, Meta, and MongoDB.

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